Ticket Policy
& Information

Hours

The Georgetown Athletic Ticket Office is open Monday – Friday from 10 AM to 5:30 PM. If you need assistance, please call the ticket office at 202.687.HOYA (4692) or email hoyatickets@georgetown.edu.

Ticket Policy

All tickets are subject to availability and all sales are final. Except in the case of event cancellation or postponement, tickets are non-refundable and cannot be exchanged.

In the case of event cancellation or postponement, purchaser may contact the Georgetown Athletic Ticket Office to inquire about possible refunds or exchanges. Authorized refunds/exchanges may only be available for a limited time and ticket stubs/sales receipts may be required in order to receive the refund/exchange. Tickets to events that are played as scheduled, even in the case of inclement weather, are not eligible for refund or exchange.

Unless indicated otherwise, ticket prices include all applicable taxes.

Dynamic Pricing

The Georgetown Athletic Ticket Office is happy to partner with Qcue, the leading dynamic pricing software provider, to dynamically price men’s basketball single game tickets.

Dynamically-priced tickets will provide fans with more choices as well as offer prices that better reflect market value.

Qcue will analyze Georgetown’s market to establish single ticket prices. Georgetown University Athletics will adjust prices on a game-by-game basis based on a variety of market conditions, including but not limited to available inventory, team performance, opponent, national ranking and weather.

Rewarding Season Ticket Holders

Among the goals of dynamic pricing is rewarding fans for buying earlier in the season and protecting the value of a season ticket. Dynamic pricing only affects the sale of single game tickets and does not impact the sale of season tickets.

Dynamic Pricing Frequently Asked Questions

Q. Which games are subject to dynamic pricing?

A. Single home game tickets for men’s basketball games will be dynamically priced.

Q. Will season ticket holders be affected by dynamic pricing?

A. No. Dynamic pricing only applies to single home game tickets. Season ticket holders will continue to receive a significant discount on the face value of tickets and will continue to purchase their seats at a fixed price.

Q. How will Georgetown University Athletics decide when to raise or lower prices?

A. Through our partnership with Qcue, Georgetown University Athletics has access to very sophisticated software which will analyze multiple data points on a daily basis. Timing for price adjustments is not pre-determined and will instead depend on market conditions.

Q. What happens if prices are lowered after I buy my tickets?

A. Tickets are always priced based on market demand. While prices typically increase leading up to a game, there may be times where prices will decrease. As with all of our tickets, all sales are final.

Q. Does this change how I purchase my tickets?

A. Not at all. Fans will continue to purchase their single game tickets the same way they have in the past – online through their MY HOYAS Accounts, by calling 202.687.HOYA (4692), or in person at the Verizon Center Box Office.

On-Campus Facilities Spectator Information

Accessibility

Georgetown University Athletics is happy to assist those with accessibility needs. For more information and assistance, please contact the Georgetown Athletic Ticket Office at 202.687.HOYA (4692) or hoyatickets@georgetown.edu.

Alcohol Policy

Alcoholic beverages are not permitted inside Georgetown University Athletics venues.

Animals

Certified service animals or service animals in training for guests with disabilities are allowed at all Georgetown University Athletics facilities.  All other animals are prohibited.

Bag Checks

Any bag that is allowed into Georgetown University Athletics venues is subject to a bag check conducted by the entity hired by Georgetown University Athletics.

Banners and Signs

Signs and banners are allowed, however they may not be hung from fencing or obstruct anyone’s view.  They also cannot be commercial or offensive in nature. All signs must be hand-held. Signs or flags on sticks/poles are not allowed.

Beverages, Bottles and Cans

Sealed plastic bottles containing water are allowed in the stadium. Alcoholic beverages, glass bottles, cans, thermoses and ice chests are prohibited.

Cameras and Camcorders

Cameras are allowed, however camcorders are not permitted.  Tripods are also not allowed.

Cellular Phones

The use of cell phones is permitted provided they do not interfere with other guests’ enjoyment of the game.

Children

Children under three years of age are not required to have a ticket provided they sit on an adult’s lap.  Discounted tickets are available for children ages 3-17.

Containers and Coolers

Ice chests and coolers are not allowed inside Georgetown University Athletics venues.

Exit and Re-entry

Re-entry is allowed at any gate.  Guests must show their ticket stub to re-enter.

Field Access

Only authorized personnel with proper credentials will be permitted on the field during Georgetown University Athletics events.

Gate Opening

Gates open one hour prior to the start of all Georgetown University Athletics events.

Lost and Found

The lost and found is located in the equipment room in McDonough Arena.

Police and Security

Georgetown University Police Department officers may be stationed at Georgetown University Athletics events.

Drug Use / Smoking / Tobacco Use

Drug use, smoking (including electronic cigarettes) and tobacco use in any form are prohibited in all Georgetown University Athletics facilities. Violations will not be tolerated and are grounds for removal from the site of competition.

Spectator Conduct

The NCAA promotes good sportsmanship by student-athletes, coaches and spectators. Georgetown University Athletics requests your cooperation by supporting the participants and officials in a positive manner. Profanity, racial or sexist comments, or other intimidating actions directed at officials, student-athletes, coaches, staff, team representatives or other spectators will not be tolerated and are grounds for removal from the site of competition. Your tickets to Georgetown University Athletics events are revocable contracts. If the holder’s conduct endangers or disrupts the players, coaches, officials, staff or other patrons, management reserves the right to remove the ticket holder from the premises or disallow entry.

Tailgating

Responsible tailgating is permitted for Georgetown University Athletic events in specified areas (which vary based on sport/location). Tailgating is at the sole discretion of Georgetown University Athletics. University policy and federal law precludes the serving of alcoholic beverages to anyone under 21 years of age.

Spectator parking is only available in the Southwest Parking Garage (accessible via Georgetown University’s Canal Road entrance). Parking at the tailgate sites is prohibited; vehicles found in violation will be subject to tickets, fines and/or towing.

Umbrellas

Umbrellas are permitted inside Georgetown University Athletics venues. Spectators are asked to be courteous to fellow spectators when using umbrellas.

Verizon Center Spectator Information

Accessibility

Georgetown University Athletics and Monumental Sports and Entertainment are happy to assist those with accessibility needs. For assistance, please contact Verizon Center Guest Services at (202) 661-5065 or in person on gamedays (located inside the arena on the 100-level concourse and 400-level concourse).

Animals

Certified service animals or service animals in training for guests with disabilities are allowed in Verizon Center.  All other animals are prohibited.

Banners and Signs

Signs and banners are allowed, however they may not be hung or obstruct anyone’s view.  They also cannot be commercial or offensive in nature. All signs must be hand-held. Signs or flags on sticks/poles are not allowed without prior written approval from Georgetown University Athletics.

Cameras and Camcorders

Cameras are allowed in Verizon Center, however camcorders are not permitted.  Tripods are also not allowed.

Cellular Phones

The use of cell phones is permitted provided they do not interfere with other guests’ enjoyment of the game.

Children

Children under three years of age are not required to have a ticket provided they sit on an adult’s lap.

Containers and Coolers

Ice chests and coolers are not allowed inside Verizon Center.

Drug Use / Smoking / Tobacco Use

Drug use, smoking (including electronic cigarettes) and tobacco use in any form are prohibited in Verizon Center. Violations will not be tolerated and are grounds for removal from the arena.

Spectator Conduct

The NCAA promotes good sportsmanship by student-athletes, coaches and spectators. Georgetown University Athletics requests your cooperation by supporting the participants and officials in a positive manner. Profanity, racial or sexist comments, or other intimidating actions directed at officials, student-athletes, coaches, staff, team representatives or other spectators will not be tolerated and are grounds for removal from Verizon Center. Your tickets to Georgetown University Athletics events are revocable contracts. If the holder’s conduct endangers or disrupts the players, coaches, officials, staff or other patrons, management reserves the right to remove the ticket holder from the premises or disallow entry.

If you have any questions, please contact the Georgetown Athletic Ticket Office by email at hoyatickets@georgetown.edu or call 202.687.HOYA (4692).

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